Politique d’expédition
We aim to provide a smooth and transparent shipping experience for every order.
1. Order Processing
Orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with your shipping details.
2. Shipping Times
Estimated delivery times:
- Standard Shipping: 7–14 business days
- Some items may arrive sooner depending on location and availability
Please note that delivery times may vary due to external factors.
3. Multiple Shipments
Orders may arrive in separate packages if items are shipped from different warehouses.
4. Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 business days to appear.
5. Shipping Fees
Shipping costs are calculated at checkout based on:
- Your location
- The weight of your order
- The shipping method selected
Free shipping may be offered during promotions.
6. Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
7. Delays
Shipping times may be affected by:
- High demand periods
- Weather conditions
- Customs processing
- Carrier delays
We appreciate your patience in such cases.
8. Lost or Delayed Packages
If your order has not arrived within a reasonable timeframe:
- Contact us at [your email]
- We will investigate and provide a solution (replacement or refund if applicable)